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Customer Reviews

See what are customers are saying about us:


...the service we received from ProAir both yesterday and today was a HUGE BOOST to a couple of 'shut-in' customers.

Anyway...two really sweet Sergeis showed up at my door today and wiped my annoyance slate clean as a whistle. I'm ecstatic with relief to actually feel I got something done this week...even though you folks did all the work. :)

But mostly...it's the personal touches and obvious attention to customer appreciation, starting with Steve, we have experienced with ProAir that makes you our measuring stick for excellence in every way.

So...thanks for...the warm touches...the two sweet Sergeis...new kitchen faucet that won't spray your Steve in the cupboard...thingamajiggy on top of the hot water tank...and the pretty ceiling grills. Not to mention three working toilets for all the family gathering at our house this weekend.

I would be very happy to recommend your company to anyone.
- S & B Gibbons


Thank you for the great job you did in the installation of my Fujitsu air conditioner…….Thank you all so very much for all you did to make my days comfortable and free of worry. Lorraine A


Thank you to all you people at Proair for helping us to replace our old fireplace with a new unit. Thank you for all the work to remove and replace a new vent, and other extra work etc as required. Also your patience, time and keeping us informed throughout this work”. Alexis J


We would like to compliment your employees, Steve, John, Dima, Sergei, and Lindsay, for the excellent service, new furnace installation, they provided us last week. Their professionalism and ability to get to the bottom of the situation quickly exceeded our expectations. Within a few hours, they were able to remove our old furnace and install a new one. Steve came early morning on ‘Friday prior his working hours to assist us and was able to identify the real reason of our furnace issues and start the process of having a new furnace quickly. We are highly pleased with the professional manner in which the installation crew. John, Dima and Sergei, installed the new furnace. Also, we were provided with excellent customer service by Lindsay who answered all our questions, organized portable heaters and made all the arrangements and paperwork. We are extremely pleased with the quality of company service and look forward to doing business with the Proair in the future. Olga and Sergey K


Right from the start, Steve and John were the ultimate professionals. Great answers to all our questions and no techno babble or BS which is what we got from other companies. They both designed a plan with input from us that was just for our home. … The difficult installation was beautifully done and truly a master piece of craftmanship. We are really pleased with even heat and how quiet the system is. We couldn’t be more pleased with the whole job. Thanks so much Team Proair.


What a terrific company. Our furnace shopping experience started with a call to the office and we were helped by a very efficient staff. We were informed that we qualified for a rebate and the office manager registered us for it while we were talking on the phone. 2 other contractors we had called hadn’t even mentioned it. Steve, the salesman came to our house the next day. He suggested some improvements to the existing system and gave us a complete and thorough quote in writing. When the installation crew arrived 10 days later we were impressed, they were all well spoken and clean cut. They laid out drop sheets and kept their work space clean. When they were done late that day they cleaned all their own mess up. My husband admired the professional workmanship. Absolutely no problem referring this team.


The crew did a great job. They installed a new furnace, hot water tank and air conditioner. The install is so neat and clean and when thy left the area they worked in was spotless.


Steve and Noah had a hard time finding the reason our heat pump kept giving off an alarm. They never gave up and kept coming back, sometimes to our aggravation. Kudos to them for not giving up and finally finding the reason. Wouldn’t go anywhere else but Proair.


The job was started exactly when it was supposed to and was completed well within the time estimate that we had been given. The crew was polite to us and treated each other with respect…..They worked neatly and cleaned up the area beautifully at the end of each day. They made sure we were happy and knew how to operate the furnace and air conditioner before leaving. Rich and Janet T


Thank you for doing such a conscientious job of installing a new furnace in our home, taking the old furnace out without any damage, cleaning up so thoroughly – even the rocks piled neatly! Very much appreciated. Tom & Marilyn C


Susan and I are very pleased to write the following on behalf of the recent installation of the gas furnace and air conditioner: 1. On time and on budget 2. Exactly the equipment purchased; all product arrived on time (not “No, that piece will show up in 2-4 days.”) 3. Employees: a) Polite and respectful b) Respected our residence, no damaged walls etc. c) very knowledgeable on the equipment and scope of job. d) Initial site check by Steve to clarify and respond employees questions. e) A compliment to employees: Sheldon, Mark and Dima. Keep these employees Steve, a real asset. f) We were always consulted for input regarding location if applicable. g) Very important – Cleanup excellent. h) A tour of the installation to answer questions and explain the “how to” i) Last but not least to Lindsay – Product knowledge and courteous. Thank you to your firm and all your employees for a job very well done. W G & Susan P


Your professional attitude and willingness to accommodate our needs made throughout the building process made it so much easier. We are very grateful! Sony B & Greg S


I am now enjoying the cozy new gas fireplace in my home I greatly appreciate all the help from the staff at Proair, Salmon Arm Heating & Cooling Ltd. Although I was working with a very limited budget, all whom I dealt with contributed to a pleasant experience at a very reasonable cost. So a heartfelt thank you to Steve, Lindsay, Leah, Sheldon and Mark. Carol M


Proair lives up to its name and is worthy of a “Best Practice Business Model Award” for outstanding workmanship and service delivery in the Shuswap…..Personnel representing ownership, administration, technical expertise and supervision, installation services and furnace vent cleaning are exceedingly competent and knowledgeable. They represent themselves as professional, dedicated and loyal staff who are friendly, interpersonally astute, considerate, and ambassadors for the company, while being totally focused on customer satisfaction and achieving exemplary results. Congratulations to Steve, the owner, and his staff for earning my trust and my highest recommendation for a job exceedingly well done! Roger and Donna


Thanks for the great service and a first class job once again. The professionalism from everyone is very much appreciated. Jeff


Many thanks for the excellent work you have done…..I sing your praises at the hospital and I am certainly admiring of your skill and reasonable cost. Barbara L


Thanks for the good service and your consistently high quality workmanship. Ken


Many thanks Steve for your exceptionally efficient service re the air conditioning unit. Hilary B


Thank you for your prompt service and good advice concerning the location of my water shut off! You were totally correct. Bob and Marlene


Thanks for correcting some of the “kinks” in our heating/cooling system. Your thoughtfulness is much appreciated. Donna and John


Thank you so much for everything.....the heat pump is working well and we are very pleased with it. Don and Geri C


I was exceptionally pleased with the installation of our new heating systems and hot water tank. From the very first meeting for a quote, I felt confident that I was in good hands. All the staff were very personable, knowledgeable and respectful of my home. I would highly recommend your company to my friends and family. Thank you! Nancy G


Just a note to thank you and your staff for the great service. The guys were great! They were polite, took time to answer my questions and always cleaned up. It has been a pleasure to have you and your staff in my home. G Lepp


We are delighted with our York, high efficiency furnace. Their metal fabrication work, where they had to adapt the existing ductwork to the new furnace, is a work of art. They did exactly what they said they would do at the quoted price and on the schedule they laid out for us at the time of the initial quote. We are very satisfied and high recommend the Salmon Arm Proair people. B & V Pepper


Thank you so much for the great service. I am so happy with the ‘quietness’ level of the furnace. I will certainly recommend you to anyone needing a replacement. L Jack


We recently had Steve of Proair Heating and Cooling install a high efficient furnace in our home. It was a more difficult removal and install than normal. All areas were completely cleaned up of old furnace and new waste. I would high recommend Steve [of Proair] for any cooling or heating installations that you may have. D Williams


Thank you for installing our central air conditioner. Your price was as quoted. Very courteous and explanations were excellent. Thanks again. D Greenhough


This is a very quiet furnace. The fan blows most of the time, but I never hear it. It is also very efficient. I would certainly by another York furnace. K Williams


It is a compact size and runs quietly and efficiently. Yes we would buy the same brand again. Also have an air conditioning unit from the same company. M Papworth


We are very happy with our York 98% energy efficient furnaces and also installed IAQ (indoor air quality) UV light and IAQ high density filter to breathe the cleanest air possible. The service was provided by Proair Heating & Cooling and they are very reliable. Great product with amazing service, the best combination you can get. Y & S Cook


The York furnace is a quiet and small unit. The installation was completed by Proair, a reputable company and local contractor. The installation was completed quickly and professionally. We researched several different furnace companies and the York warranty is far superior to any other available units and very quiet. This is also a very cost efficient unit and we have noticed our house is more comfortable and the heating bill is less. This is a great unit. R Rody


We previously had in-floor radiant heat in the lower level, with forced air heating the upper level. Our previous heating system was very inadequate and inefficient. The old system cost an average of $250 per month to heat our approximately 3000 square foot two level home. Our new York, natural gas furnace is saving us approximately $75 per month. It is extremely quiet to the point you do not even hear the furnace start during the night. And the heat is evenly distributed throughout the home. I have definitely recommend the York, natural gas series TM9V furnace to others. E Workhoven


Great furnace - quiet, heats my home quickly. I have an older home so the furnace had its fair share of workouts during the colder days during winter but maintained a nice temperature. I would buy this brand again in the future. T Yadernuk


Thank you for installing a new furnace and air conditioner for my home. I really enjoyed your employees. They are wonderful young gentlemen and always ready to answer a question for me. Marjorie


I am very impressed with the quality and cleanliness of the installation. Nice work on the ducts and cold air return. Very professional! D & C Murray


I would like you to know how happy I am with my new York Affinity Air Conditioner, which you installed in my home... Your suggestion to go for the upgraded model was indeed a bonus. It runs so quietly that sometimes I don't know that it's in fact running until I feel the cool air. Many thanks for your professional way the installation was done and how you handled the clean up. K Smith


Thanks for fixing all the little bugs in our system. I will surely tell others of the good service your company gives, you are a rare find. Thanks again. J Lacasse


Thank you and your staff for completing the job to a level that has truly exceeded our expectations. Without a doubt you heard what our needs were and responded. Thank you. Please pass on our thanks to the members of your staff. In our opinion, they are a professional, polite and hard working crew. Sandy & Reg


My Dad lives in Salmon Arm, BC and his air conditioner was not working to full capacity. I live in a different province from my Dad...Being so far away, I was hesitant to trust that things could be done properly and with no inconvenience to my Dad. I did not need to worry. They were...VERY professional and did a great job! My Dad was a contractor in his younger days and knows how things should be done. He was very impressed ... I will highly recommend this company to anyone! From beginning to end they are a joy to work with. K Maruszeczka


Your crew that came out for the furnace and air conditioner replacement were great... They did a great job and everything is so much neater than before...Again my thanks and tell Steve that he has a wonderful staff of guys! I really appreciate your good service over the years and will continue to recommend you! – Gloria


Just a quick email to let you know how happy we are with our new York furnace. As promised, it is very, very quiet and sometimes I need to check the vents to make sure it is running! We appreciate the quick and, efficient and professional service you provided. Your price and service was less than the competition with a superior product AND I know you will be here to service and remedy any issues that may arise in the future. C Nash


Proair lives up to its name and is worthy of a "Best Practice Business Model Award" for outstanding workmanship and service delivery in the Shuswap.
We had them install a new residential energy efficient furnace, central air conditioning and an air purification system in August 2016. The project was prioritized and completed on schedule and within four working days of receiving the initial estimate exactly as quoted, including a complimentary furnace vent cleaning. All applications for manufacture rebates, the $800 Fortis grant and warranty registration were completed by administration staff on our behalf hassle free.
Personnel representing ownership, administration, technical expertise and supervision, installation services and furnace vent cleaning are exceedingly competent and knowledgeable. They present themselves as professional, dedicated and loyal staff who are friendly, interpersonally astute, considerate and most accommodating in the performance of their duties. They impress as team players and supportive ambassadors for the company, while being totally focused on customer satisfaction and achieving exemplary results. Congratulations to Steve, the owner, and his staff for earning my trust and my highest recommendation for a job exceedingly well done!

Roger and Donna
Blind Bay, BC

Very professional, the installation was as quoted and on time.
The crew did a great job. They installed a new furnace, hot water tank and air conditioner. The install is so neat and clean and when they left the area they worked in was spotless.
- Pat Booth

Great service, with a small town attitude that gets things done. Like dealing with family.
Steve and Noah had a hard time finding the reason our heat pump kept giving off an alarm. They never gave up and kept coming back, sometimes to our aggravation. Kudos to them for not giving up and finally finding the reason. Wouldn't go anywhere else but Proair.
- Chris McKenzie

"I love all the Proair employees. I'm so glad I listened to my neighbours. I will highly recommend Proair to everyone."
- J. Kentrop

"Noah performed his task with efficiency and showed great customer contact skills. He is an asset to Proair! Many thanks Noah and Steve! You'll get our referrals to potential new customers every time we run into one. Please feel free to refer customers to us if they are looking for references on your work, as we will be glad to give great references!"
- Tom

"Thanks Steve, John and Mark did great work, our new furnace is working fine. And is silent compared to the old one. Thank you all so much."
- Ted and Jackie Chambers

"Thank you for installing a new furnace and air conditioner for my home. I really enjoyed your employees. They are wonderful young gentlemen and always ready to answer a question for me."
- Marjorie

I am very impressed with the quality and cleanliness of the installation. Nice work on the ducts and cold air return. Very professional!"
- D. & C. Murray

"We are delighted with our York, high efficiency furnace.  Having checked with our local natural gas provider and received a recommended list of certified contractors, we decided on a company that has a significant presence in our area.  Proair Heating and Cooling of Salmon Arm, British Columbia has replaced my residential forced-air heating system.  Nicely done!  It was both impressive and educational to watch these people work.  Their metal fabrication work, where they had to adapt the existing ductwork to the new furnace, is a work of art.  They did exactly what they said they would do at the quoted price and on the schedule they laid out for us at the time of the initial job quote.  The 60,000 Btu/hour York, super efficient replacement furnace (Energuide rating of 97.5%) is wonderfully quiet and the air stream coming from the heating ducts is gentle enough that the curtains barely move (unlike our previous blower that made the curtains dance).  Steve was very astute in pointing out various simple DIY activities that I could do to improve the energy efficiency of the house.  We are very satisfied and highly recommend the Salmon Arm Proair people."
- Barb and Vern

"I would like you to know how happy I am with my new York Affinity Air Conditioner, which you installed in my home... Your suggestion to go for the upgraded model was indeed a bonus. It runs so quietly that sometimes I don't know that it's in fact running until I feel the cool air. Many thanks for your professional way the installation was done and how you handled the clean up."
- K. Smith

"Just a quick email to let you know how happy we are with our new York furnace... Thank goodness we had you install the new furnace last month to lesson the financial impact this poor weather has had on our heating costs. As promised by you, it is very, very quiet... We also appreciate the quick, efficient and professional service you provided. Everything was explained simply and clearly with any questions answered well. I was amazed that it was installed and operational in less than two days. Another reason why I shop locally! Your price was less than the competition and with a superior product and I know you will be here to service and remedy any issues that may arise in the future. Thanks for a pleasurable experience."
- Charles N.

"Our old furnace was 35 years old and was installed in a small closet area. It was a more difficult removal and reinstallation than normal... and because there was no floor drain, Proair had to adapt a special drain through the floor joists... Steve did this and left no visible signs of his work. When he was done, all areas were completely cleaned up. He also handled himself in a very professional manner... and explained all instructions afterward. This furnace was installed on a Friday. Steve made himself available if any incident should take place over the weekend. I would highly recommend Proair for any cooling or heating installation that you may have."
- Don W.

"Just a note to thank you and your staff for the great service. The guys were great! They were polite, took time to answer my questions and always cleaned up. It has been a pleasure to have you and your staff in my home." - Gayle Lepp

 "Thanks for fixing all the little bugs in our system. I will surely tell others of the good service your company gives, you are a rare find. Thanks again." - J. Lacasse

"Thank you and your staff for completing the job to a level that has truly exceeded our expectations. Without a doubt you heard what our needs were and responded. Thank you. Please pass on our thanks to the members of your staff. In our opinion, they are a professional, polite and hard working crew." - Sandy & Reg

"My Dad lives in Salmon Arm, BC and his air conditioner was not working to
full capacity.  I live in a different province from my Dad...Being so far away, I was hesitant to trust that things could be done properly and with no inconvenience to my Dad.  I did not need to worry. They were...VERY professional and did a great job!  My Dad was a contractor in his younger days and knows how things should be done.  He was very impressed ... I will highly recommend this company to anyone!  From beginning to end they are a joy to work with." - Karen Maruszeczka

"Your crew that came out for the furnace and air conditioner replacement were great... They did a great job and everything is so much neater than before...Again my thanks and tell Steve that he has a wonderful staff of guys! I really appreciate your good service over the years and will continue to recommend you! - Gloria

We are most satisfied customers of Proair Heating and Cooling. We have had three furnaces replaced with York furnaces, and are very satisfied with their performance. Proair has also supplied us with our current gas water heater, and fireplace replacement. Last year Proair removed 40 year accumulation of dust from our ducts - a most impressive harvest was obtained! All work done by a friendly, intelligent crew!
- Cheers, Brian and Rochelle Marr


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Why Choose Us?

  • Locally Owned & Operated
  • High Quality Work
  • Punctual Service
  • 24/7 Emergency Service
  • Insured
  • Licensed

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